IMPORTANT: We have moved to a new patient portal. Click on the "QFP Secure Patient Portal" button below to sign up.
Information & Announcements
Welcome to Quality Family Physicians
We are a family practice located in Hockessin, Delaware.
During this time, the amount of contact from patients has increased exponentially in volume. Since July 2017 and November 2019, we had two doctors leave clinical medicine in a time of primary care shortage. At QFP, we stayed dedicated to our patients and made a decision to continue to provide care for all the patients as a practice. We consider every QFP patient a practice patient and not a one provider patient. As we were finally getting into a routine, COVID-19 hit the world and caused a pandemic.
Our staff and our providers are working very hard to continue quality care but due to the pandemic, we are not able to respond as quickly as our patients are accustomed. Please be patient and kind to our staff and providers as we continue to work together to get through this difficult time.
As always, please contact the office with any questions or concerns.
QFP is operating under normal business hours
Our Office Hours are:
We are closed on the following holidays:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve and Christmas Day
Quality Family Physicians takes a team approach in providing patient care. In addition to our Medical Doctors we have Physician Assistants and numerous Medical Assistants. The Physician Assistants serve as physician extenders, and their training encompasses a master’s degree in their field. Our Medical Assistants are trained to administer vaccines as well as perform EKGs, throat swabs, urine testing, blood pressure checks and simple office visits under the guidance of our physicians.
Kathleen H. Willey, MD
Dr. Kathleen Willey founded Quality Family Physicians in 1999. After earning her Bachelor of Arts degree at St. Anselm College, Dr. Willey obtained her Masters Degree from Georgetown University and her Medical Degree from Georgetown University School of Medicine. She completed her residency in Family Medicine at Christiana Hospital, including an additional year as Chief Resident. She has served as a consultant for preventative medicine and quality initiatives. Dr. Willey maintains her board certification in Family Practice.
Michelle Finnegan, PA-C
Michelle Finnegan joined Quality Family Physicians in September 2020. Michelle was born and raised in Dover, DE. Michelle attended Eastern University, where she obtained a Bachelor’s of Science in exercise science, with a minor in chemistry. Michelle earned her Physician Assistant Master’s degree from Arcadia University. Michelle played soccer at the collegiate level and loves watching sports.
Tiffany Tran, PA-C
Tiffany Tran joined Quality Family Physicians in November 2020. Tiffany was born and raised in Allentown, PA. Tiffany earned a Bachelor’s of Science in medical studies and Spanish, as well as a Physician Assistant Master’s degree, from Desales University. Tiffany is conversant in Vietnamese and Spanish.
Delaney Hallowell, PA-C
Delaney Hallowell joined Quality Family Physicians in November 2020. Delaney was born and raised in Philadelphia and went to Temple university, where she obtained a Bachelor’s of Science in biology, as well as a Physician Assistant Master’s degree. Delaney is a huge Eagles and Sixers fan, and (when not in a pandemic) loves to travel. She has also completed two triathlons.
Notice of Privacy Practices
NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW YOUR PROTECTED HEALTH INFORMATION (PHI) MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.
THE PRIVACY OF YOUR PROTECTED HEALTH INFORMATION (PHI) IS IMPORTANT TO US.
OUR LEGAL DUTY
We are required by applicable federal and state law to maintain the privacy of your protected health information (PHI). We are also required to give you this notice about our privacy practices, our legal duties, and your rights concerning your PHI. We must follow the privacy practices that are described in this notice while it is in effect.
This notice takes effect September 1, 2013 and will remain in effect until further notice by QFP.
We reserve the right to change our privacy practices and the terms of this notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our notice effective for all health information that we maintain, including health information we created or received before we made the changes. Before we make a significant change in our privacy practices, we will change this notice and make the new notice available upon request.
You may request a copy of our Notice of Privacy Practices Statement at any time. For more information regarding our privacy practices, or for additional copies of this notification, please contact us using the information listed at the end of this notice or you can download our Notice of Privacy Practices Statement from our website at http://www.qfpde.com.
USES AND DISCLOSURES OF PROTECTED HEALTH INFORMATION (PHI)
Generally, we will obtain your consent before we use and/or disclose your health information. However, we may use and/or disclose your health information without your authorization for the following purposes:
Treatment: We may use medical information about you to provide medical treatment or services, and we may disclose medical information about you for treatment purposes to doctors, nurses, technicians, or other health care providers who are involved in your care.
Payment: We may use and disclose medical information about you so that the treatment and services you receive from us may be billed and payment may be collected from you and/or an insurance company or third party.
Healthcare Operations: We may use medical information about you to run our practice and support our healthcare operations. For example, we may use your medical information to conduct quality assessment and improvement activities, review the qualifications of health care professionals, obtain insurance, engage in business planning, provide customer service and resolve grievances, and conduct compliance programs.
Compliance with Law: We may disclose health information when required by law. For example, we may release medical information about you without prior authorization for public health purposes, abuse or neglect reporting, and health oversight audits or inspections.
Other Uses of Medical Information: In any situation not covered by this notice or the laws that apply to us, we will ask for your written authorization before using or disclosing medical information about you. Please note that written authorization is required by you, the patient, before the release of psychotherapy notes, issuance of marketing communications, fundraising (patients must Opt-Out if they do not want fundraising notices), or sale of PHI or ePHI. QFP at this time has no intention of using your PHI or ePHI for marketing communications or fundraising purposes.
Government Privately Sanctioned Organizations: Quality Family Physicians may inform patients that it participates with state sanctioned organizations to exchange information and patients can obtain further information regarding their privacy rights relating to the sharing of their information by contacting the Quality Family Physicians office.
Your Authorization: In addition to our use of your health information for treatment, payment or healthcare operations, you may give written authorization to use your health information or to disclose it to anyone for any purpose. Your preferred method of external communications with QFP must be identified on the QFP HIPAA Patient Data Release & Consent Form and signed by you, our patient.
If you give us authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those described in this Notice.
To Your Family and Friends: We must disclose your health information to you, as described in the Patient Rights section of this notice. We require any person picking up medical information (such as prescriptions, blood work orders, excuse notes, etc.) must know patient’s full name, date of birth and they have a government issued photo ID. If said person does not know your information, and you have not notified the office, we will refer to the QFP HIPAA Patient Data Release and Consent Form to verify written consent to release the information to that person. Your health information may be disclosed to a family member, friend, or other person to the extent necessary to help with your healthcare or payment for healthcare.
Persons Involved In Care: We may use or disclose health information to notify, or assist in the notification of (including identifying or locating) a family member, your personal representative or another person responsible for your care, of your location, your general condition, or death. If you are present, we will provide you with an opportunity to object to such uses or disclosures. In the event of physical or mental inability to manage your affairs or from emergency circumstances, we will disclose health information based on a determination using our professional judgment disclosing only health information that is directly relevant to the person’s involvement in your healthcare. We will also use our professional judgment and our experience with common practice to make reasonable inferences of your best interest in allowing a person to pick up filled prescriptions, medical supplies, x-rays, or other similar forms of health information.
Appointment Reminders: Quality Family Physicians conducts appointment reminder calls approximately one week before your appointment. (Note: These calls are a patient courtesy; it is the patient’s responsibility to remember their appointments). These appointment reminder notifications will not include Protected Healthcare Information (PHI) or privacy data.
Access: You have the right to look at or obtain copies of your personal health information (PHI) and medical records by requesting such in writing. Your medical records information may be in the form of a hardcopy or an electronic PDF document format.
QFP will charge you a reasonable fee based on the guidelines defined by the State of Delaware as follows:
- $2.00 for first 10 pages
- $1.00 per page for pages 11 – 20
- $0.90 per page for pages 21-60
- $0.50 per page for pages 61 and above
Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your health information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in an emergency).
Alternative Communication: You have the right to provide us with a written request that we communicate with you about your health information by alternative means or to alternative locations. Your request must specify the alternative means or location, and provide satisfactory explanation how payments will be handled under the alternative means or location you request.
Accounting: You have the right to receive an accounting of disclosures or a list of persons, outside of the hospital or QFP, who has received information about you. You must request this list in writing and state a time period, not to exceed six years. The first list you request within a 12-month period shall be provided without cost.
Notification of a Breach: You have the right to receive notice if there is a breach of your unsecured health information. The notification will be either by e-mail, or a letter mailed to you.
WHO MUST COMPLY WITH THIS NOTICE
All healthcare professionals or employees of Quality Family Physicians with access to your electronic health record (PHI) and our designated Business Associate affiliates/partners must comply with this notice.
QUESTIONS AND CONCERNS
For additional information, questions and/or concerns about our privacy practices, please contact Quality Family Physicians. If you are concerned that we may have violated your privacy rights, you disagree with a decision we made about access to your health information, or you have concerns about any written requests, you may contact us by using the information listed.
Quality Family Physicians, PA
Dr. Kathleen Willey
Physician/ HIPAA Security & Privacy Officer
722 Yorklyn Road, Suite 400
Hockessin, DE 19707
We support your right to the privacy of your health information. We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.
U.S. Department of Health and Human Services
200 Independence Ave. SW
Washington, DC 20201
9/2021 UPDATE: The Quest lab is no longer available onsite at QFP. Lab work will need to be performed off site.
PCMH Services Include:
- Same day urgent appointments for existing patients
- Well-child care for children 5 years of age and older
- Complete preventive health exams (including school and employment physicals and preoperative exams)
- Sick visits for cold, flu, urinary tract infections, etc.
Screenings for cancer, cholesterol, blood pressure, blood sugar, etc.
- Women’s health including pap smears
- Office surgery (mole and cyst removal, laceration repair, skin biopsies, etc.)
- Continuity of care for diabetes, hypertension, coronary disease, respiratory problems, allergies, arthritis, orthopedic injuries, etc.
- Coordinate care with Behavioral Health Specialists
New patients are asked to visit our website and create a patient portal account. Once an account is set up the patient should complete and submit their new patient paperwork online. We ask that all new patients arrive at least 15 minutes prior to their scheduled appointment time (or earlier if you will be completing your forms in our office) and bring 2 valid forms of ID, health insurance card(s), records from your previous physician (if applicable) and a list of all current medications.
No Shows/Late Cancellations
We understand that there are circumstances and/or changes in your schedule that may prevent you from keeping your appointment. If this situation arises, we ask that you call us at least 24 hours in advance, and we will gladly reschedule your appointment. Please be advised that failure to give a 24 hour notice will generate a no show/late cancellation letter.
Multiple missed appointments/late cancellations may be grounds for dismissal from our practice. In the event that you have a special circumstance regarding your missed appointment, please contact our office manager.
Any patient arriving fifteen (15) minutes late to his/her appointment will be considered late and may need to reschedule. Below are circumstances associated with the late policy:
If a patient calls to notify the practice they will be fifteen (15) or more minutes late for their appointment, the patient will be asked to reschedule their appointment due to the Late Arrival Policy. A QFP staff member will do this over the phone.
If the patient presents to the office fifteen (15) or more minutes late, the front desk staff will need to check with the doctor to see if the patient is able to be worked into their schedule. If the provider is able to see the patient, the patient must be aware that there will be a wait associated with being worked back into the schedule, and we will only be able to address one issue at that appointment. All other issues will need to be scheduled at a different time. If the provider is unable to work the patient into their schedule, the patient will be asked to either see a different provider or reschedule.
Transferring Records to Quality Family Physicians
The patient may complete the Record Transfer Request form, in person, at the time of registration, or the form can be downloaded from our patient portal and completed ahead of time. Assistance is rendered, if needed. Our practice will ask for a contact name, telephone number and fax number. The request will be sent to the Medical Records Department of the previous practice. Once received, the patient’s records will be scanned into the EMR. NOTE: QFP will only accept paper records.
Transferring Records to a New Practice
All requests to transfer medical records to another practice must be received in writing and signed by the patient or legal guardian. The patient may download the Record Transfer Request form and send it to our Medical Records Department. Please allow at least 5 business days for processing. Our office will forward records directly to a new provider at no charge.
Referrals to Specialists
Referral requests for established patients can be made through the patient portal or by calling our office and will be processed with 3 business days.
Medication refill requests can be made through the patient portal or by calling our office and will be processed by our staff within one business day. Controlled substances are only issued by written prescription from your provider. If there is a medical indication, or if you are overdue for a check-up, we will require an appointment prior to refilling medications.
ID Requirements for Pick Up
We require photo ID or two forms if identification to pick up any and all patient information.
Insurance companies require us to collect co-payments at the time of service. Since each employer group has different co-pay amounts, we ask that you know your co-pay. We accept cash, checks, Visa, MasterCard, Discover and American Express.
Your insurance policy is a contract between you and your insurance company. It is the patient’s responsibility to know the details of their insurance policy. We expect payment of any past due balances at the time of service. If it is necessary to make other arrangements, our office will be glad to work with you to setup a payment plan. Past due accounts will be placed with a collection agency. You will be responsible for all costs of collection which may include collection fees, attorney fees, and any other fees charged by the collection agency including but not limited to a fee for partial payment made on the past due account.
For security compliance we can no longer take credit card payments over the phone. We ask that you pay through the secure Patient Portal to pay your invoices.
Motor Vehicle Accidents/Personal Injury
The patient is responsible for the balance in full at the time of service. Any settlement received from the insurance company will be handled by the patient, the insurance company, and/or the attorney.
Authorization for Treatment
Any child under the age of 18 years old cannot be seen by a doctor without consent to treat from a parent or legal guardian. The consent includes being seen for an office visit, vaccinations, medications and minor procedures. If the minor arrives with someone other than a parent or legal guardian, we must have written permission from the parent or legal guardian that this person has been appointed by the parent or legal guardian to act on their behalf.
Children over 12 years of age can legally be seen for “sensitive services”: problems related to mental health issues, sex, drugs or alcohol without the permission of their parents or guardian and without an accompanying adult.
Insurance Guidelines Regarding Lab Work and Other Testing
Your physician may order tests and/or procedures that they deem medically necessary. It is the patient’s responsibility to verify coverage with their insurance carrier. Any remaining balance will be the patient’s responsibility.
We participate with most major health insurance plans in DE including (but not limited to):
Highmark Blue Cross Blue Shield
Highmark Health Options (existing patients only)
Independence Blue Cross (AmeriHealth, Keystone, Personal Choice)
**Please note our office does NOT participate with United Healthcare, Caritas, Unison or Cigna Healthspring (fka Bravo)**
We provide equal access regardless of the source of payment. Uninsured patients are referred to the Health Insurance Marketplace for assistance in obtaining coverage. Please visit https://www.healthcare.gov for more information.
All of our incoming calls are answered by our daytime auto-attendant during the following hours: Monday, Tuesday, Thursday, Friday 8:30am-4:00pm, Wednesday 11:30am-7:00pm. We ask that all routine calls be made within these time frames. For a breakdown of extensions please visit our Contact Us page. After hours calls are taken by our after hours auto-attendant. If you have a medical emergency that cannot wait until the office reopens, dial the number to our office, and you will have the option to leave a message for the on-call physician. PLEASE NOTE: This is for urgent matters only. Our physicians reserve the right to hold all non-urgent messages for the office when it reopens.
Electronic Medical Records
All patient health information is maintained within our electronic medical record system. This practice adheres to the federal HIPAA guidelines to ensure the safety and privacy of your medical information.
We strive to exercise the highest level of patient satisfaction within our practice and make every effort to provide prompt medical care to all of our patients. If you have any suggestions or comments for our office, please let us know. Inappropriate behavior directed to our office staff will be investigated and a decision will be made on the next steps to be taken.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will not sell, distribute or share your personally identifiable information.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.
If a refund is required, please contact our office. Refund requests will be reviewed and issued on a case by case basis by management.
Recommended Web Sites:
Information on health, fitness and lifestyle including calorie counter, nutrition facts, customized food diary and more.
Find nutritional information for over 50,000 brand name and generic foods, including fast foods.
American Diabetes Association
The American Diabetes Association is leading the fight against the deadly consequences of diabetes and fighting for those affected by diabetes.
A breakdown of the most common insurance terms.
Look up the nutrition information on the foods you eat.
This website is full of good information and links for you.
Questions about cancer? Find your answers here.
Delaware Aging and Disability Resources Center 800-223-9074
Consortium of resources for the elderly and disabled. Offers resources based on zip codes including (but not limited to) transportation assistance, meals, companionship, legal care, financial care, support groups, etc.
Christiana Care Evergreen Adult Day Program 302-995-8449
Adult day program for those with any form of dementia with diagnosis. Programs run from Monday-Friday 8-4 with activities scheduled throughout the day to work on fine and gross motor skills, cognitive skills, exercising and socializing. Located in Wilmington.
First State Community Action Agency 302-856-7761
Provides assistance for emergency situations, families, youth, housing needs, training/employment and seniors living under the poverty level.
Domestic Violence 302-762-6110
24 hour hotline which provides counseling, getaway shelters for adults and children, family and parenting education, etc. without question to anyone suffering from domestic violence or abuse.
Trusted Senior Services 610-563-8899
Offers companionship, meal planning/shopping, light housekeeping, respite services and transportation to senior citizens. All services are nonmedical and based out of Pennsylvania. For free consultation contact Angie John.
Important Form Downloads
Emergency Contact Information
In case of emergency, always dial 911
Our Address is:
722 Yorklyn Rd, Suite 400, Hockessin, DE 19707
We are in the Stone Mill Office Park. Look for this sign! We are around the back of the building directly in front of you as you enter the parking lot.
Our Phone Number is:
Breakdown of Extensions:
2 – Fax Number, Mailing Address, Directions
3 – All Appointment Related Calls
4 – Medication Refills or Medication Authorizations
5 – Referrals
6 – Medical Assistant (medical questions/concerns, test results or orders, leave message for the doctor, etc)
7 – Requesting Medical Records
8 – All Other Calls (Patient Portal, etc)
Note: All of our incoming calls are answered by an auto-attendant during the following hours: Monday, Tuesday, Thursday, Friday 8:30am-4:00pm, Wednesday 11:30am-7:00pm. The office remains open as noted below.
Our Fax Number is:
After Hours / On Call
After hours calls are taken by our after hours auto-attendant/answering service. If you have a urgent medical need that cannot wait until the office reopens, dial the number to our office. You will have the option to leave a message, and the on-call provider will be contacted. If this is a medical emergency, dial 911 or go to the nearest emergency room.
Secure Messages via the Patient Portal
Log into the QFP Secure Patient Portal to send a secure message.
Not getting an email notification?
Make sure to check your spam folder. All notifications from the office will be coming from email@example.com
(You may need to add us to your safe sender and contact lists).
NOTE: Email addresses ending in @outlook.com, @hotmail.com, @live.com and @msn.com may not be receiving notifications from us. To fix this add firstname.lastname@example.org to your Contact List as well as your Safe Senders List. If you need assistance, please call (302) 235-2351 x105.